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Technical Helpdesk Services

Call Center Technical Support India – Expanding the help desk

At Our technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. We have proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore. AAA INFOTECH is also running its own technical business which provides remote support to house hold consumers based in United kingdom and expanding its shadow on US market as well All the support is base din Indian center which is a sister concern of AAA INFOTECH.

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Remote Tech Support Good, save your harden money

It's a new digital age and when our entire lives are online or based on computers, loss of connectivity means loss of precious time, emotion and money. We are the first direct-to-consumer and small business tech Support Company and we provide resolutions quick. Our Microsoft & networking certified tech experts will diagnose any problem and fix the root cause to make your PC, fast and healthy once again! We support all brands and we provide support remotely and online so there are no appointments necessary. For flat annual charges you can avail our high quality service and unlimited PC support for all software and peripheral devices like printers, scanners. Our taskforce of tech experts are standing by and waiting for your call!

Best customer experience

Our Global Tech Experts provide a new approach in solving problems and helping customers. It is setting the standard for the remote support industry with a customer satisfaction rating very high. AAA INFOTECH. Tech Support offers a range of powerful tools that complement its remote support service, for helping customers maintains technology at peak performance. Our products include Smart PC Scan, Support Dock, and PC Optimization.

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Our practices

We document every problem, solution and relevant hardware and software specs while capturing each customer's demographic information and create a behavioral profile. All of this information is at the fingertips of Tech Experts combining a powerful knowledge base with a comprehensive set of tools, and technology expertise that can be accessed on demand to deliver great tech support Headquartered in India.

We document every problem, solution and relevant hardware and software specs while capturing each customer's demographic information and create a behavioral profile. All of this information is at the fingertips of Tech Experts combining a powerful knowledge base with a comprehensive set of tools, and technology expertise that can be accessed on demand to deliver great tech support Headquartered in India.

India Technical support: Global Contact Centers

Evolving from simple call handling to business process reengineering, AAA INFOTECH is building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

From IT Help Desk to Integrated Service Desk

Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.

The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.

IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of tech support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, remote IT infrastructure management services. Read about our result-oriented call center training here. Customer interaction centers in India are proving their mettle with first level to high-end tech support (Tier-I, II and III tech support) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.

Technical Support Service – A strategic differentiator

In a world of intense competition, products are often "me-too." Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses and problem resolution means happier customers, and that translates to healthier bottom lines. Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here's where technical support can create a strategic advantage for your product.

Certified Tech Experts

Providing a high quality service to all our customers is our underlying aim, and recruitment of only the very best people therefore is fundamental to the success of our business. Once fully trained, employing the best ensures that we are able to deliver the best.

AAA INFOTECH will only employ those people that have proven qualities of honesty, dedication, tact, courtesy, alertness, self discipline and co-operation. During the application period we also take into serious consideration the applicant's proven abilities, previous experience, qualifications and appearance.

24 hour help desk centers in India: Staffed with qualified engineers

Helpdesk support personnel at India contact centers are well-qualified engineers with technical knowledge and hands-on experience in customer handling. They undergo a rigorous selection process that matches their capabilities to the outsourcing company's business expectations.

Training typically takes six weeks and develops the technical and customer service skills of the agents. The intensive technical support training process familiarizes helpdesk personnel with specific product features and functions, the client's requirements and business rules, reporting systems, escalation processes, whisper coaching assistance by an experienced mentor, and more